Privacy Policy

1. Who We Are

TSQ Building Services Ltd is a company registered in England and Wales under company number 12345678, with our registered office at:

For data protection queries, contact: info@tsqbuildingservices.com

2. Information We Collect

• Personal data you provide: name, phone number, email, property address, service details
• Automatically collected: IP address, browser type, device info, pages visited, time/date of visit
• Cookies & similar technologies: see our Cookie Policy

3. How We Use Your Information

We use your data to:

• Provide and manage the services you request (plumbing, electrical, boiler fitting, etc.)
• Respond to enquiries, quotes, and bookings
• Communicate with you about your job, including scheduling and follow-up
• Improve our website and services
• Comply with legal obligations (e.g., Gas Safe records, tax, consumer law)
• Send service updates or offers (you can opt out at any time)

4. Legal Basis for Processing

We process your data under UK GDPR on the following bases:

• Contract – to fulfil your service request/booking
• Legitimate interests – improving our services, fraud prevention
• Legal obligation – keeping Gas Safe/electrical records
• Consent – marketing emails (you can withdraw anytime)

5. Who We Share Your Data With

• Our engineers/technicians (only as needed to complete your job)
• Payment processors (we do not store card details)
• IT/hosting providers under strict data protection agreements
• Legal authorities if required by law

We never sell your personal data.

6. International Transfers

We do not transfer your personal data outside the UK/EEA unless appropriate safeguards are in place (e.g., UK adequacy decision or standard contractual clauses).

7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (subject to legal retention)
• Restrict or object to processing
• Data portability
• Withdraw consent (where applicable)
• Complain to the Information Commissioner’s Office (ICO)

To exercise these rights, email: info@tsqbuildingservices.com

8. Data Retention

We keep your data only as long as necessary:

• Service records: 6 years (legal requirement)
• Marketing consent: until you unsubscribe
• Website logs: up to 2 years